The Account Management page provides administrators with tools to keep track of the various changes being applied to both Office 365 and 365 Command accounts as well as manage certain aspects of 365 Command accounts.

The Account Management page also provides Partners with administrative access to the partner features of 365 Command.

Click the links below to learn more about how to access Account Management as well as the different features available in Account Management:

Click here to learn more about the partner features of 365 Command. Please note that you can only access this page if you are a designated partner.

How to Navigate to Account Management

  1. Log into 365 Command. The Mailbox Details Dashboard page appears. Note that your username is displayed on the top left side of the Dashboard page.
  2. Click your username and the drop down menu that appears, click Account Management (Fig.1). The Account Management Home page appears.

    Fig. 1 (Click image for magnified view)

The Account Management page contains links to management functionality of 365 Command and displays a Data Status Overview table that indicates the data load status of Office 365 data into 365 Command.

Back to Top

Data Load Status

The Data Load Status page displays the status of the data being loaded from Office 365. On this page you will find the following information (represented in a tabular format) and options:

  • Status (Fig.2) – Data loading status of the O365 item displayed in Data Type. A green Ready icon (Fig.2) indicates that data is successfully loaded while a red Failed icon (Fig.2) indicates that either the O365 item displayed in Data Type does not exist or the data load was unsuccessful. A yellow Queued icon (Fig.2) indicates that the load request for that particular data type is currently in queue.
  • Data Type (Fig.2) – The type of O365 item being loaded into 365 Command.
  • Last Update Start (Fig.2) – Start date and Start time of the last data load.
  • Last Successful Update (Fig.2) – Date and time of the last successful data load.
  • Last Failed Update (Fig.2) – Date and time of the last failed data load.
  • Update Time (Fig.2 )- The amount of time the data load took to complete.
  • Records (Fig.2) – The number of records (in each data type) that constitute the data being loaded.
  • Retrieve Recent Data (Fig.2) – Serves as a data load refresh button. When clicked, O365 data (which includes records added after the previous load) is reloaded into 365 Command. Please note that load requests are queued for processing and the time it takes to complete loading will vary depending on the current server load and the amount of data. The Status grid of the table automatically updates to indicate the status of your request.

    Fig. 2 (Click image for magnified view)

The items in the table can be sorted according to column header. Click the column header by which you want to sort the data. The table will reappear with the data arranged in the selected order.

Back to Top

Office 365 Audit Logs

The Office 365 Audit Logs page displays details of all the administrative changes being made to account items in Office 365. For example: If a mailbox was accidentally deleted, Administrators can use this page to discover who did it. On this page you will find the following information (represented in a tabular format) and options:

  • Run Date (Fig.3) – The date when the change was applied to the item in the Object Modified column.
  • Object Modified (Fig.3) – The item to which the change was applied.
  • Caller (Fig.3) – The individual who ran the change .
  • CommandLet (Fig.3) – The command used to bring about the change to the item in Object Modified.
  • Succeeded (Fig.3) – Indicates whether the change was successfully applied or not. True indicates the change was successfulyl applied and False indicates that it was not.
  • From Date: and Filter Records (Fig.3) – Allows you to filter the records in the table according to the date entered in the From Date: field. To Filter: enter the date on which you want the records filtered in the From Date: field and click Filter Records.

    Fig. 3 (Click image for magnified view)

Back to Top

365 Command Audit Logs

The 365 Command Audit Logs page displays details of all the administrative changes being made in 365 Command. On this page you will find the following information (represented in a tabular format) and options:

  • Action Taken (Fig.4) – Date and time the change displayed in the Action column was applied to items in 365 Command.
  • Action (Fig.4) – The type of change that was applied to items in 365 Command.
  • User (Fig.4) – The username of the administrator who performed this change in 365 Command.
  • From Date:, To Date: and Filter (Fig.4) – Allows you to filter the records in the table according to the date range entered in the From Date: and To Date: fields. To Filter: enter the date range on which you want the records filtered in the From Date: and To Date: fields and click Filter Records.

    Fig. 4 (Click image for magnified view)

The items in the table can be sorted according to column header. Click the column header by which you want to sort the data. The table will reappear with the data arranged in the selected order.

Back to Top

Support

This link takes you the 365 Command support page where you can access how-to instructions and resources for the Office 365 Command application. The Support page opens in a new tab.

Back to Top

Change O365 Admin Credentials

Through this page, an administrator can change the O365 credentials that 365 Command uses to link with and load data from Office 365. (See Step 4: O365 Credentials in Registration). To do so:

  1. In the Office 365 Admin Username* field, enter the new Office 365 administrator email address (Fig.5). The Change O365 Admin Credentials process will NOT work if email address entered does not have global administrator rights in Office 365.
  2. In the New password* fields, enter the new password (Fig.5).
  3. Click Save Changes (Fig.5). A notification appears stating that the change was successful.

    Fig. 5 (Click image for magnified view)

Back to Top

Change 365 Command Password

Through this page, you can change the password of your 365 Command account. To do so:

  1. In the Old password field (Fig.6), enter the current password of the 365 Command account.
  2. In the New password field (Fig.6), enter the new password of the 365 Command account.
  3. Click Save Changes (Fig.6).

    Fig. 6 (Click image for magnified view)

Back to Top

Partner Selection

A partner can also provide a client with their partner code and ask the client to add them. Once the client adds the partner, the client automatically appears in the Managed Clients table in the partner’s Client Management page.

Back to Top

How to Add a Partner

  1. In the Partner Code* field, enter the partner code of the partner you want to add (Fig.3).

  2. Click Update Partner (Fig.1). A dialog box appears displaying the partner information associated with the code you entered and asking you to confirm the update (Fig.2).

    Fig. 1 (Click image for magnified view)

  3. Click Confirm (Fig.2).

    Fig. 2 (Click image for magnified view)

    The Partner Selection page reappears displaying a success notification and the newly added partner information is displayed on the page (Fig.3).

    Fig. 3 (Click image for magnified view)

Back to Top

How to Remove a Partner

If you currently have a partner, the Partner Selection page appears displays the partner code, partner name, contact name and email address of your partner. To remove a partner, you must already have a partner assigned.

  1. Click Remove Partner (Fig.1). The Remove Partner Record dialog box appears requesting confirmation of the partner removal (Fig.2).

    Fig. 1 (Click image for magnified view)

  2. Click Confirm (Fig.2).

    Fig. 2 (Click image for magnified view)

    The Partner Selection page displaying a success notification that the partner has been removed (Fig. 3).

    Fig. 3 (Click image for magnified view)

Back to Top

Tenant Contact Information

  1. In the First Name* and Last Name* fields (Fig.7), enter the tenant’s first and last name.
  2. In the Address*, City*, State/Region* and Postal Code* fields (Fig.7), enter the address, city, state and postal code of the tenant.
  3. In the Phone Number* field (Fig.7), enter the phone number of the tenant.
  4. Click Save Changes (Fig.7).

    Fig. 7 (Click image for magnified view)

Back to Top

365 Command Active Directory Extensions

The 365 Command Active Directory Extensions allows you to control user and group attributes directly through Active Directory Users and Computers. For more information about this Addin and how to download it, go to 365 Command Active Directory Extensions.

Back to Top