The MSP Account Management page provides Partners with administrative access to the partner features of 365 Command. (Additionally, the Account Management page also provides access to Office 365 and 365 Command administrative tools. Click here to learn more.)

Click the links below to learn more about the 365 Command partner features.

Client Management

  1. Log into 365 Command. The Mailbox Details Dashboard page appears. Note that your username is displayed on the top left side of the Dashboard page.

  2. Click your username and the drop down menu that appears, click Account Management (Fig.1). The Account Management Home page appears.

    Fig. 1 (Click image for magnified view)

  3. Click Client Management (Fig.2). The Client Management page appears (Fig.3).


    Fig. 2 (Click image for magnified view)

Back to Top

Client Management Page


Fig. 1 (Click image for magnified view)

Partner Code (Fig.1)
Code of the partner currently managing the clients displayed in the Managed Clients table. Clients can also use this code to add a partner to their account. (Please note that partner will have to provide this code to the client.)
Reseller URL (Fig.1)
Allows the client to sign up for a trial version of 365 Command and automatically associates the client account with the partner account. (Please note that partner will have to provide this URL to the client.)
Billing Details (Fig.1)
Provides a quick overview of the following client mailbox billing details:

  • Total Managed Mailboxes– The total number of mailboxes across ALL tenants currently being managed by the partner. Includes non profit/educational institute mailboxes, shared mailboxes, resource mailboxes and organization mailboxes.
  • Mailboxes which do qualify for discount– The total number of mailboxes that qualify for a partner discount. Does not include non profit and educational institute mailboxes as these do NOT qualify for a discount.
  • Retail Price: The subscription price for mailboxes that DO qualify for discount.
  • Discount Tier: The percentage discount being applied to mailboxes that DO qualify for a discount. This tier depends on the number of mailboxes (excluding non profit and educational institute mailboxes) currently being managed. Go to Partner FAQ for more information.
  • Bill Amount: Bill Amount after Discount Tier has been applied to the Retail Price. Bill Amount, Discount Tier and Retail Price amounts do NOT include non profit and educational mailboxes.
  • Total Billed Mailboxes: The total number of mailboxes that have licenses assigned to them in Office 365. Does not include shared mailboxes as these are not charged.
  • Mailboxes which do not qualify for discount– The total number of non profit and educational institute mailboxes.
  • Retail Price: The subscription price for mailboxes that do NOT qualify for discount.
  • Discount Tier: Displayed as “N/A” as non profit and educational institute mailboxes are charged a standard lower rate and thus do not qualify for a partner discount.
  • Bill Amount: Bill Amount after Discount Tier has been applied to the Retail Price. Bill Amount, Discount Tier and Retail Price amounts ONLY include non profit and educational mailboxes.
  • Total Monthly Bill: Sum of the Bill Amount of mailboxes that qualify for discount and the Bill Amount of mailboxes that do not qualify for discount.
Managed Clients (Fig.1)
Table which displays all the clients currently under management and the following information/functions associated with each client:

  • Add: Allows you to add a new client to the Managed Client table.
  • Name: Name of the client company/non profit/educational institute.
  • Mailbox Count: The number of mailboxes possessed by the client indicated in the Name column.
  • Retail Bill: Whether or not the client indicated in the Name column is subscribed to the Office 365 service. A number in the Retail Bill column indicates the client is subscribed while a blank space indicates that the client is not.
  • Actions: Displays a Manage and Bill Me! option for the client indicated in the Name column. Click Manage to navigate to the client’s 365 Command account. Click Bill Me! if the partner is to be charged for the 365Command subscription. The client’s subscription cost will be rolled into the partner’s monthly bill. Do not click Bill Me! if the client will be paying for the subscription costs.

Back to Top

How to Add a Client

  1. Log into 365 Command and navigate to Account Management.

  2. Click Client Management. The Client Management page appears (Fig.1).

  3. In the Managed Clients table, click Add (Fig.1). The Add Managed Client dialog box appears.

    Fig. 1 (Click image for magnified view)

  4. Enter the client company’s name, client’s Office 365 Administrator email address and password in the Company Name, the O365 Admin Username and O365 Admin password fields respectively (Fig.2).

  5. Click Add (Fig.2). The table reappears displaying the newly added client.

    Fig. 2 (Click image for magnified view)

    In the Action column, the row corresponding to this client displays two functions namely, Manage and Bill Me! (Fig.3). Manage allows you to navigate to the client’s 365 Command account. Bill Me! determines whether the partner or the client gets charged the subscription price of 365 Command.

Back to Top

How to Accept/Reject Billing

Click Bill Me! (Fig.3) if you, as a partner, are paying the subscription fee for the client. The client’s subscription cost will then be rolled into your monthly bill. Do not click Bill Me! if the client is paying the subscription fee.

Back to Top

How to Navigate to the Client’s 365 Command Account

Click Manage in the Action column corresponding to the newly added client (Fig.3). The client’s 365 Command Dashboard page appears from where you can manage all aspects of the client’s 365 Command account.

Fig. 3 (Click image for magnified view)

To return to your account, locate the client name on the top of the page and click the drop down arrow next to it (Fig.4). In the menu that appears, click your account name (Fig.4) and this will return you to your 365 Command Dashboard page.

Fig. 4 (Click image for magnified view)

Back to Top

Partner Selection

A partner can also provide a client with their partner code and ask the client to add them. Once the client adds the partner, the client automatically appears in the Managed Clients table in the partner’s Client Management page.

Back to Top

How to Add a Partner

  1. Log into 365 Command. The Mailbox Details Dashboard page appears. Note that your username is displayed on the top left side of the Dashboard page.

  2. Click your username and in the drop down menu that appears, click Account Management (Fig.1). The Account Management Home page appears.

    Fig. 1 (Click image for magnified view)

  3. Click Partner Selection (Fig.2). The Partner Selection page appears. If you already have a partner, the Partner page displays the partner code, partner name, contact name and email of your current partner.

    Fig. 2 (Click image for magnified view)

  4. In the Partner Code* field, enter the partner code of the partner you want to add (Fig.3).

  5. Click Update Partner (Fig.3). A dialog box appears displaying the partner information associated with the code you entered and asking you to confirm the update (Fig.4).

    Fig. 3 (Click image for magnified view)

  6. Click Confirm (Fig.4).

    Fig. 4 (Click image for magnified view)

    The Partner Selection page reappears displaying a success notification and the newly added partner information is displayed on the page (Fig.5).

    Fig. 5 (Click image for magnified view)

Back to Top

How to Remove a Partner

  1. Log into 365 Command. The Mailbox Details Dashboard page appears. Note that your username is displayed on the top left side of the Dashboard page.

  2. Click your username and the drop down menu that appears, click Account Management. The Account Management Home page appears.

  3. Click Partner Selection. The Partner Selection page appears displaying the partner code, partner name, contact name and email address of your current partner (Fig.1).

  4. Click Remove Partner (Fig.1). The Remove Partner Record dialog box appears requesting confirmation of the partner removal (Fig.2).

    Fig. 1 (Click image for magnified view)

  5. Click Confirm (Fig.2).

    Fig. 2 (Click image for magnified view)

    The Partner Selection page displaying a success notification that the partner has been removed (Fig. 3).

    Fig. 3 (Click image for magnified view)

Back to Top

Partner Reports

The Reports function in 365 Command displays partner-specific report options that partners can use to run reports on various aspects of their clients’ 365 Command Mailboxes (Fig.1). These reports are listed under the Partners header and can be saved and viewed in a Csv, Excel and/or PDF format (Fig.1). These partner-specific report options are ONLY visible to designated partners.

Fig. 1 (Click image for magnified view)

Refer to Reports for instructions on how to access the Reports function and run a report.

Back to Top