Take this quick Office 365 Uptime Statistics Survey – Once completed you will see the survey results page.  

Microsoft recently announced their uptime statistics for Office 365 in an effort to be more transparent with customers and partners.   The way Microsoft measures Office 365 availability is by using the number of minutes that the Office 365 service is available in a calendar month as a percentage of the total number of minutes in that month.  They include business, government and education service in this calculation.  They reported the worldwide uptime number for Office 365 for the last four quarters beginning July 2012 and ending June 2013 as 99.98%, 99.97%, 99.94% and 99.97% respectively.

They have indicated that going forward they will disclose uptime numbers on a quarterly basis on the Office 365 Trust Center.  A few other things to note about these statistics:

  • The uptime number includes Exchange, SharePoint, Lync and Office Web Apps, weighted on the number of people using each of these services. Customers use these services together, so all of these are taken into account while calculating uptime.
  • This uptime number applies to Office 365 for business, education and government. Consumer services are not included in this calculation.
  • Individual customers may experience higher or lower uptime percentages compared to the global uptime numbers depending on location and usage patterns.

We think this is a great initiative by Microsoft that shows their commitment to running a highly available service.

Okay so now that we’ve gotten through that, here’s the real question:  What do you think?  Do these numbers represent your experience?  Take this quick survey and let us know plus once you complete you will see the overall results and see how your experience compares.

365 Command manages over 825,000 Office 365 mailboxes for over 1800 organizations on a global basis.  We want to make sure you have the best possible experience with our product as well as that of our partner Microsoft.  We appreciate your feedback.