365-command-logoFor this week’s edition of Justin’s Tech Tip of the Week, I will discuss using Windows XP with Office 365, especially the new version of Office 365 (Wave 15).  For those of you who are moving to Office 365 or are in the process of migrating to Office 365 and still have some legacy workstations on Windows XP, this information will be important to you. 

Windows XP End-of-Life

If your organization does still have Windows XP workstations, it is time to either upgrade or retire them.  Microsoft will no longer support Windows XP as of April 2014.  Below is an official link from Microsoft that discusses this: https://www.microsoft.com/en-us/windows/endofsupport.aspx

With regard to Office 365, Windows XP support will end on January 1, 2014.  Here is a link that discusses this as well: https://onlinehelp.microsoft.com/office365-enterprises/ff652534.aspx
This means, that you have less than eight months to retire and/or upgrade these systems before support is no longer available for them.

Windows XP requirements for Office 365 integration:

If you can’t get rid of Windows XP just yet, and have no choice but to get these workstations working with Office 365, there are some things that you need know in order to get these workstations to properly connect with the service and working properly.  The two items below are essential: 

1.  Make sure that the version of Microsoft Outlook on the XP machines are as shown below or higher:

Outlook 2007:    12.0.6665.1000 or higher (this encompasses SP3 plus other Microsoft Office/Outlook updates)

Outlook 2010:    14.0.6126.5000 or higher

2. Have we applied the November 2012 Public Update (or later) to all of their Outlook clients?


If these 2 requirements are not met, your Windows XP machines will experience problems with connecting to and working with Office 365 Wave 15. 

Something else that is critical, is to make sure that your Windows XP machines have the latest version of Microsoft Update installed (the MSI Installer), if your XP machines are still using the old Windows Update ActiveX control,  it will prevent those machines from finding the additional updates needed for Windows and Office/Outlook.  Thus, your machines will seemingly be up-to-date with their patches and updates, but in fact they will not and connection problems to Office 365 will still persist. 

If you are currently experiencing these issues on your XP workstations, once Microsoft Update gets installed/updated, your machines will find the updates needed to get Outlook, and perhaps Windows XP itself, up to the proper version and thus alleviating any connectivity problems with Office 365.