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TechJam_CogWheelExcerpt_WebWelcome To 365 Command Customer Support

The Kaseya Knowledge Base.
For immediate answers to your technical questions please utilize the Kaseya Knowledge Base. The Kaseya Knowedge Base (KKB) includes a wealth of articles and information to help support you in your installation and usage of the Kaseya IT Automation Framework.


aDavisAlan Davies, EVP
Global Product Support

 

Alan is dedicated to providing unsurpassable support to 365 Commad clients. At Kaseya Connect 2009 User Conference, he announced a six-month goal to improve customer relations by implementing changes based on feedback and posting the results on Kaseya’s Forum each month. Under his direction, Kaseya has implemented online surveys to gauge satisfaction and Alan has taken steps to implement a customer portal and Service Desk. As VP of Customer Support, Alan strives to enhance Kaseya’s ability to better serve its global community. His vast knowledge of the department stems from four years’ experience as director of global support, and five years in his current role.

Prior to joining Kaseya, Alan established and built a support department for Ideal Hardware, which was acquired by Bell Micro. He also successfully ran private companies for ten years.

Alan earned his master’s in business administration from The Open University.