The Modify Passwords page allows administrators to:

  • Set a new password for single/multiple user accounts.
  • Force users to change password upon initial login.
  • Add/remove password expiration options.

Passwords and password-related options can be set for multiple user accounts at once.

Click the links below to learn more about the password requirements and the Modify Password functionality:

  • Password Complexity Standards
  • How to Set User Passwords
  • How to Set Password Expiration Options
    • Password Complexity Standards

      When setting a new password, the following complexity standards must be met:

      • Password must be 9-16 characters long.
      • Allowed values are:
        • A-Z
        • a-z
        • 0-9
        • ! @ # $ % ^ & * – _ + = [ ] { } | \ : ‘ , . ? / ` ~ “ < > ( ) ;
      • No Unicode allowed
      • Password must contain atleast one letter, one number and one symbol.

      For example: kqedkacl9! complies with all the password complexity requirements.

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      How to Set User Passwords

      1. Log into 365 Command. The Mailbox Details Dashboard page appears.
      2. In the horizontal menu on the left side of the page, click Modify Passwords (Fig.1). The Password Options page appears (Fig.1).
      3. Click the check box next to Set Password and enter the password you want to assign in the text boxes (Fig.1). Please note that the password must comply with the complexity requirements.
      4. Click the check box next to User Must Change Password if you want the user to change the password upon initial login (Fig.1). If you do not want the user to change the password, leave the User Must Change Password check box unchecked.
      5. In the Email Address section on the left side of the page, locate the email address of the user account to which you want to apply the new password and click Add. Alternatively, you can also search for the account by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of this section (Fig.1).
        The email addresses will now appear in the Email Address section on the right (Fig.1). The new password will ONLY be applied to the users appearing in this section.
      6. Click Apply Changes (Fig.1).

        Fig. 1 (Click image for magnified view)

      A green check icon next to the email addresses indicates that the password has been set successfully (Fig.2). Click the green check icon to view the success notification and the new password to which these accounts have been set (Fig.2).

      Fig. 2 (Click image for magnified view)

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      How to Set Password Expiration Options

      1. Repeat Steps 1 and 2 in How to Set User Passwords.
      2. Click the check box next to Set Password Expiration Options (Fig.1).
      3. Click the check box next to Set Password Never Expires or Remove Password Never Expires (Fig.1) depending on whether you want to set or remove the password expiration option.
      4. In the Email Address section on the left side of the page, locate the email address of the user account to which you want to apply these expiration options and click Add. Alternatively, you can also search for the account by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of this section (Fig.1).
        The email addresses will now appear in the Email Address section on the right (Fig.1). The options will ONLY be applied to the passwords of the users appearing in this section.
      5. Click Apply Changes (Fig.1).

        Fig. 1 (Click image for magnified view)

        A green check icon next to the email addresses indicates that the password expiration options have been set successfully (Fig.2). Click the green check icon to view the success notification (Fig.2).


        Fig. 2 (Click image for magnified view)

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