The Set Mailbox Forwarding page is used to forward messages, sent to a mailbox, to another mailbox. For example: If an employee has left the company, the employees emails can be temporarily forwarded to the manager until a replacement is hired.

In addition to forwarding the message, a copy can be retained in the mailbox to which it was originally sent. For more details see How to Set Mailbox Forwarding.

Click the links below for details on how to use the Set Mailbox Forwarder functionality:

How to Set Mailbox Forwarding

  1. Log into 365 Command. The Mailbox Details Dashboard page appears.
  2. In the horizontal menu on the left side of the page, click Mailbox Forwarding (Fig.1). The Mailbox Forwarding page appears (Fig.1).
  3. Click the radio button next to Add Forwarder to Mailbox (Fig.1).
  4. the Forward Messages Sent to this Mailbox* field, click the magnifying glass icon (Fig.1). The User Pick List dialog box (Fig.2) appears displaying a list of available mailbox email addresses.

    Fig. 1 (Click image for magnified view)

  • Click the appropriate email address (Fig.2). The email address appears highlighted to indicate that it has been selected. Alternatively, you can also search for the mailbox by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of the Email Address table
  • Click Select User (Fig.2). The dialog box disappears and the selected mailbox email address appears in the Forward Messages Sent to this Mailbox* field (Fig.3).

    Fig. 2 (Click image for magnified view)

 

  • In the To this SMTP Address* field, click the magnifying glass icon (Fig.3). The User Pick List dialog box appears displaying a list of available mailbox email addresses.
  • Click the appropriate email address. The email address appears highlighted to indicate that it has been selected. Alternatively, you can also search for the mailbox by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of the Email Address table
  • Click the Deliver to Mailbox and Forward check box (Fig.3) if you want to forward the message and retain a copy of the message in the mailbox to which it was originally sent. Otherwise leave the check box unchecked.
  • Click Set Forwarder (Fig.3).

    Fig. 3 (Click image for magnified view)

 

A success notification appears indicating that email forwarding has been set successfully (Fig. 4).

Fig. 4 (Click image for magnified view)

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How to Remove Mailbox Forwarding

  1. Repeat Steps 1-2 in How to Set Mailbox Forwarding.
  2. Click the radio button next to Remove Forwarder from Mailbox.
  3. In the Forward Messages Sent to this Mailbox* field, click the magnifying glass icon (Fig.1). The User Pick List dialog box appears displaying a list of available mailbox email addresses.
  4. Click the appropriate email address. The email address appears highlighted to indicate that it has been selected. Alternatively, you can also search for the mailbox by entering the email address in the Enter search terms here text box or navigate through the list by clicking the page numbers at the bottom of the Email Address table
  5. Click Select User. The dialog box disappears and the selected mailbox email address appears in the Forward Messages Sent to this Mailbox* field.
  6. Click Remove Forwarder(Fig.1). A success notification appears indicating that email forwarding has been removed successfully (Fig.1).

    Fig. 1 (Click image for magnified view)

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